Terms and Conditions

Terms of Service

OVERVIEW This website is operated by Randp Home, a specialized home essentials brand owned and managed by Rise and Price LTD. Throughout the site, the terms "we", "us" and "our" refer to Randp Home. By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms").

SECTION 1 - GLOBAL FULFILLMENT & PRICING To ensure the most competitive global pricing for our premium home collections (including towels, candles, blankets, and bath accessories), our products are sourced and shipped from various international fulfillment centers. By placing an order, you acknowledge that:

  • Shipping times may vary based on the global sourcing point.

  • Items within a single order may arrive in separate packages at different times.

  • Estimated delivery dates provided on product pages are to be followed for each specific item.

SECTION 2 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

SECTION 3 - RETURNS & LOGISTICS COORDINATION To maintain operational efficiency across our international network, the following return protocols are strictly enforced:

  • Prior Authorization Required: No returns will be accepted without prior written authorization from our support team (info@riseandprice.com).

  • Global Return Network: We utilize a network of specialized warehouses. To ensure your return is handled quickly, we will direct you to the most suitable and nearest logistics hub based on your location.

  • Administrative Office Restriction: Our registered headquarters at 71-75 Shelton Street, London, is an administrative office only. It is strictly not equipped to receive or process physical product returns. Unauthorized shipments sent to this address will not be processed, will be considered lost, and are ineligible for refunds.

SECTION 4 - HYGIENE & SAFETY STANDARDS For the health and safety of our community, textile products including towels and blankets must be returned in their original, unopened, and sealed packaging. Items that show signs of use or have broken seals are not eligible for return or refund. Candles must be unlit and in their original condition.

SECTION 5 - DATA PROTECTION & PRIVACY (UK & EU GDPR) As a UK-based entity, Rise and Price LTD is committed to protecting your personal data in full compliance with the UK GDPR and the Data Protection Act 2018.

  • Data Usage: Your personal information (name, address, email) is processed solely for order fulfillment and customer support.

  • Third-Party Disclosure: We only share data with essential partners (payment processors and logistics providers) necessary to complete your transaction. We do not sell your data.

  • Your Rights: You have the right to access, rectify, or request the deletion of your data at any time by contacting info@riseandprice.com.

SECTION 6 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 7 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at: Email: info@riseandprice.com Phone: +44 20 3897 0729 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK